jillipg Casino
Privacy Policy

1 Introduction

Welcome to the jillipg Casino Privacy Policy. jillipg Casino operates as an online gaming platform serving Filipino players across the Philippines, including those in Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As a platform regulated by PAGCOR, jillipg is subject to strict data governance requirements in addition to the general obligations imposed by Philippine privacy law.

This Privacy Policy applies to all personal data collected through the jillipg website, mobile application, customer support channels, and any other touchpoints through which you interact with jillipg. It applies to registered players, prospective players, and general visitors to the Platform.

By using the jillipg platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of the Platform. This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

jillipg has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Contact details for the DPO are provided in Section 14 of this Policy.

2 Personal Data We Collect

jillipg collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

jillipg does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID numbers), it is handled with the highest level of security and access controls.

3 How We Collect Your Data

jillipg collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access and use the jillipg platform, including through cookies, web beacons, and similar tracking technologies (see Section 7).
• Third-Party Sources: Identity verification data from KYC service providers; fraud and risk data from payment processors; publicly available information where relevant to AML compliance.
• Regulatory Sources: Information received from PAGCOR or other regulatory authorities in connection with our compliance obligations.

4 How We Use Your Personal Data

jillipg uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jillipg player account, including verifying your identity and age (21+).
• Platform Operation: To provide you with access to games, process bets, calculate winnings, and deliver the core features of the jillipg platform.
• Financial Transactions: To process deposits and withdrawals via GCash , Maya, bank transfer, and other permitted Philippine payment methods.
• KYC & AML Compliance: To verify your identity, conduct due diligence checks, and comply with PAGCOR's Know Your Customer and Anti-Money Laundering requirements under Philippine law.
• Responsible Gaming: To monitor gaming behaviour, identify potential signs of problem gambling, and apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our live chat and email support channels.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats to the jillipg platform.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including PAGCOR directives, tax obligations, and court orders.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the jillipg platform.

jillipg will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jillipg processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is necessary to perform our contract with you — i.e., to operate your jillipg account, process transactions, and deliver the gaming services you have signed up for.
• Legal Obligation: Processing that is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AML obligations under the Anti-Money Laundering Act, and tax reporting requirements.
• Legitimate Interests: Processing that is necessary for jillipg's legitimate business interests, such as fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for direct marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Sharing Your Personal Data

jillipg does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party service providers that assist jillipg in verifying player identities and conducting AML due diligence checks.
• Game Software Providers: Licensed game developers and content providers whose games are available on the jillipg platform, to the extent necessary to deliver game services.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers that support the operation of the jillipg platform.
• Customer Support Platforms: Third-party live chat and helpdesk software providers used to deliver customer support services.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and other competent Philippine government authorities, where required by law or regulatory directive.
• Legal & Professional Advisers: Lawyers, auditors, and other professional advisers engaged by jillipg in connection with legal proceedings, compliance reviews, or corporate transactions, subject to confidentiality obligations.

All third-party service providers engaged by jillipg are required to process personal data only in accordance with jillipg's instructions and to implement appropriate technical and organisational security measures. jillipg remains responsible for ensuring that third-party processors comply with applicable data protection obligations.

7 Cookies & Tracking Technologies

jillipg uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure security, and gather analytics data. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in to your jillipg account and security cookies that help protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as your preferred language and display options, to personalise your jillipg experience.
• Analytics Cookies: Collect anonymised data about how players use the jillipg platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data helps us improve the Platform.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats to the jillipg platform and your account.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jillipg platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate.

8 Data Retention

jillipg retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account Data: Retained for the duration of your active jillipg account, and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years as required by the Anti-Money Laundering Act and BIR regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the end of the business relationship, as required by AMLC regulations.
• Customer Support Records: Communications with our support team are retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymised within a reasonable period.
• Technical & Log Data: Server logs and technical data are typically retained for twelve (12) months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, jillipg will securely delete or anonymise your personal data in accordance with our data disposal procedures. Anonymised data that can no longer be linked to you may be retained indefinitely for statistical and research purposes.

9 Data Security

jillipg takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jillipg platform is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Storage: Personal data is stored on secure, access-controlled servers with restricted physical and logical access.
• Access Controls: Access to personal data within jillipg is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: jillipg supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorised access.
• Regular Security Audits: jillipg conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the Platform.
• Incident Response: jillipg maintains a data breach response plan. In the event of a personal data breach that poses a real risk to your rights and freedoms, we will notify affected players and the NPC as required by the Data Privacy Act.

While jillipg implements robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jillipg login credentials and for ensuring that your device is adequately secured.

10 Your Data Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jillipg:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jillipg holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that jillipg has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact jillipg's Data Protection Officer using the contact details provided in Section 14. We will respond to all verified data subject requests within thirty (30) days, or within such extended period as permitted by the Data Privacy Act where the request is complex or numerous.

11 Children's Privacy

The jillipg Casino platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations and Philippine law governing casino-style gambling. jillipg does not knowingly collect personal data from individuals under the age of 21.

If jillipg becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal data to jillipg, please contact our Data Protection Officer immediately using the details in Section 14.

12 International Data Transfers

jillipg primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, game software developers, and KYC verification services — may be located outside the Philippines and may process your personal data in other jurisdictions.

Where personal data is transferred outside the Philippines, jillipg ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and NPC regulations. These safeguards may include:

• Contractual clauses that require the recipient to protect personal data to a standard equivalent to that required under Philippine law.
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection.
• Binding corporate rules where transfers occur within a corporate group.

You may request further information about the safeguards in place for international data transfers by contacting jillipg's Data Protection Officer.

13 Updates to This Privacy Policy

jillipg reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players by email or through a prominent notice on the jillipg platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how jillipg protects your personal data. Your continued use of the jillipg platform after any changes have been posted constitutes your acknowledgment of the updated Policy.

If any update to this Privacy Policy requires your consent under the Data Privacy Act, jillipg will seek that consent before the updated processing begins.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jillipg handles your personal data, please contact our Data Protection Officer:

• Data Protection Officer: jillipg Casino DPO
• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 directly within the jillipg platform.

jillipg aims to respond to all privacy-related enquiries and data subject requests within thirty (30) days. For complex requests, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

If you are not satisfied with jillipg's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to contact the NPC is available through official Philippine government channels.